Introduction

You can design Cisco Unified CCX scripts to interact with Cisco Unified ICMEnterprise (ICME) scripts in a CiscoUnified Contact Center Express (CCX)system integrated with aCisco Unified ICME system through the Cisco Unified Gateway.

In such an integrated system, the Cisco Unified CCX software is linked as anACD to the Cisco Unified ICME software.

This chapter contains the following topics:

For further information on designing Cisco Unified Gateway scripts, see the following:

• Cisco IPCC Gateway Deployment Guide

• ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions

• SS7 Gateway Configuration Tool User Guide for Cisco ICM Enterprise & Hosted Editions