Introduction

You can use the Cisco Unified CCX Editor to create a script that is contact neutral, that is, a script that accepts either a phone call or an HTTP request as the triggering contact.

This chapter describes the Cisco Unified CCX Editor steps used to create such a contact-neutral sample script, which executes one of two tasks, depending on the contact type:

• If the contact is a call, the script directs the contact to the beginning of a modified version of the Cisco Unified IP Interactive Voice Response (IVR)aa.aef script as described in Chapter 12, “Designing a Cisco Unified IP IVR Script.”

• If the contact is an HTTP request, the script expects an “Extension” parameter in the HTTP form to be defined with the extension to be called back.

This section contains the following topics: