eMail Contact Steps

The steps in the eMail Contact palette of the Cisco UnifiedContact Center Express Editor provide script designers with a way to create and send e-mail messages and embedded attachments. You can send e-mail to regular e-mail accounts, to e-mail-accessible text and numeric pagers, and to service providers who convert e-mail into a format acceptable to fax machines.

The kind of e-mail messages and attachments you can send depends on the target device. Numeric pagers, for example, will accept only digits.

Figure shows the steps in the eMail Contact palette as they appear in the Palette pane of the Cisco Unified CCX  Editor.

Note	The eMail Contact palette steps are runnable in your Cisco Unified CCX scripts only if you have purchased the Cisco Unified IP IVR or Cisco Unified CCX Premium license options.

Note	If you apply any eMail Contact step to a contact that is not an e-mail contact, a ChannelUnsupportedException results.