Email Feed Limitations

Customer Collaboration Platform does not verify the SSL certificate for the IMAP or SMTP server when establishing a connection.

Customer Collaboration Platform does not block spam when retrieving email messages. Customer Collaboration Platform creates a social contact for each email that arrives in the configured user's folder.

Customer Collaboration Platform requires that the combination of receive host, receive folderName, and username for an email feed are unique. That is, no two email feeds can have the same values for all three parameters.

For example, if two email feeds have the same values for receive host and receive folderName, the value for username must be different for each feed.