Email Reply API Parameters
This table defines the parameters used by the Email Reply API.
|
Parameter name |
Description |
Notes |
|---|---|---|
|
id |
The alphanumeric ID of the social contact. | |
|
subject |
The subject line of the email. |
This is also available via the social contact as "title. |
|
fromAddress |
The email address in the reply-to header (if the reply-to header is present) or the email address of the sender. |
This is also available via the social contact as "author". |
|
toAddress |
The email address of the Customer Collaboration Platform email feed (the address to which the email was sent). | |
|
ccAddress |
The email address to which the email was cc'd by the sender or the agent. | |
|
bccAddress |
The email address to which the email was bcc'd by the agent. | |
|
ReplyToAddress |
The email address to which the email was replied to. | |
|
receivedTimestamp |
The timestamp (long) to indicate when the mail server received the email. |
This is also available via the social contact as "published date". |
|
contentType |
The content type of the email body. |
Permitted values are text/plain or text/html. |
|
body |
The main body (text) of the email enclosed within a Character Data (CDATA) section. |
Required for POST (create an email reply). The other email reply parameters can be sent but only the body is used. All other information is retrieved from the social contact or from the mail server itself. |
|
refDraftURL |
The refURL to get the reply draft data (the draft email reply and agent-side attachments). | |
|
attachments |
Meta information about attachments related to the email contact. | |
|
->outgoingAttachments |
Details about attachments that agents upload in reply to a message from a customer. | |
|
->incomingAttachments |
Details about attachments that are contained in the email message from the customer. | |
|
-->attachment |
Details about one specific attachment. This parameter contains the following information:
|