EMERGENCY_CALL_EVENT
The EMERGENCY_CALL_EVENT message, defined in the following tables, notifies that an agent is handling the indicated call as an emergency call.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
InvokeID |
A unique ID generated by the CTI client for each request message. This ID is returned in the corresponding confirmation message. |
UINT |
4 |
|
PeripheralID |
PeripheralID. |
UINT |
4 |
|
ConnectionCallID |
The Call ID value of the call that the agent needs assistance with. Contains the special value 0xffffffff if there is no related call. |
UINT |
4 |
|
ConnectionDeviceType |
The type of device ID supplied in the ConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
SessionID |
The SessionID of the CTI client that makes the notification. |
UINT |
4 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
ConnectionDeviceID[25] (required) |
The identifier of the connection between the call and the agent's device. |
STRING |
64 |
|
ClientID |
The ID of the client making the notification. |
STRING |
64 |
|
clientAddress |
The IP address of the client making the notification. |
STRING |
16 |
|
AgentExtension[4] |
The agent's IP phone extension. |
STRING |
64 |
|
AgentID[194] |
The agent's Unified CCX login. |
STRING |
129 |
|
AgentInstrument[6] |
The agent' s IP phone number. |
STRING |
64 |