Example Message Flow for a Conferenced Call

In this example message flow, an Agent 2006 consults Agent 2007 to make a conferenced call. The call events in this message flow are similar to those in a consult-transfer up to the point before agent 2006 initiatates the conference.

Note
For each of the tables in this section, the value in the Caller 2005 column is Yes if extension 2005 is a logged in agent, No if extension 2005 is not a logged in agent.

  1. Agent 2006 consults Agent 2007.

    Server sends the following message(s) Message(s) received by Notes
    Bridge mode clients Agent mode 2006 Agent mode 2007 Caller 2005 
    MsgType: CALL_DATA_UPDATE_EVENT
  NumCTIClients: 0
  NumNamedVars: 0
  NumNamedArrays: 0
  CallType: 15
  ConnectionDeviceType: 0
  CallID: 16777539
  CalledPartyDisposition: 0
  ConnectionDeviceID: 2005
...
    		Yes No Yes Yes 
    MsgType: CALL_CONFERENCED_EVENT
  PrimaryDeviceType: 0
  PrimaryCallID: 16777507
  NumParties: 3
  SecondaryDeviceType: 0
  SecondaryCallID: 16777541
  ControllerDeviceType: 76
  AddedPartyDeviceType: 76
  LocalConnectionState: 3
  EventCause: 17
  PrimaryDeviceID: 2006
  SecondaryDeviceID: 2007
  ControllerDeviceID: 2006
  AddedDeviceID: 2007
  ConnectedPartyDCallID[0]: 16777539
  ConnectedPartyDeviceType[0]: 0
  ConnectedPartyDeviceID[0]: 2005
  ConnectedPartyDCallID[1]: 16777539
  ConnectedPartyDeviceType[1]: 0
  ConnectedPartyDeviceID[1]: 2006
  ConnectedPartyDCallID[2]: 16777539
  ConnectedPartyDeviceType[2]: 0
  ConnectedPartyDeviceID[2]: 2007
    		Yes Yes Yes Yes The original call and the consult call are merged. The original call ID is used to identify the conferenced call. 
    MsgType: CALL_CONNECTION_CLEARED_EVENT
  ConnectionDeviceType: 0  CallID: 16777541
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2006
  ReleasingDeviceID: 2006
    		Yes Yes Yes No The consult call is cleared at extension 2006. 
    MsgType: CALL_ESTABLISHED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777539
  ApplicationID: -1
  CSQID: 1
  AnsweringDeviceType: 65535
  CallingDeviceType: 76
  CalledDeviceType: 65535
  LastRedirectedDeviceType: 76
  LocalConnectionState: 3
  EventCause: 22
  ConnectionDeviceID: 2005
  AnsweringDeviceID: Unknown
  CallingDeviceID: 2005
  CalledDeviceID: Unknown
  LastRedirectedDeviceID: 2006
    		Yes Yes Yes Yes 
    MsgType: CALL_CONNECTION_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777541
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2007
  ReleasingDeviceID: 2007
    		Yes No Yes No 
    MsgType: CALL_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777541
  LocalConnectionState: 0
  EventCause: 1014
  ConnectionDeviceID: 2006
    		YYeses No No No 
    MsgType: END_CALL_EVENT
  ConnectionDeviceType: 0
  ConnectionCallID: 16777541
  ConnectionDeviceID:
    		Yes No No No Consult call is deleted.

  2. Agent 2005 ends the call.

    Server sends the following message(s) Message(s) received by Notes
    Bridge mode clients Agent mode 2006 Agent mode 2007 Caller 2005 
    MsgType: CALL_CONNECTION_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777539
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2005
  ReleasingDeviceID: 2005
    		Yes Yes Yes Yes

  3. Agent 2006 ends the call.

    Server sends the following message(s) Message(s) received by Notes
    Bridge mode clients Agent mode 2006 Agent mode 2007 Caller 2005 
    MsgType: AGENT_STATE_EVENT
  CSQState: 3
  StateDuration: 0
  CSQID: -1
  AgentState: 3
  EventReasonCode: 0
  NumCSQs: 0
  AgentExtension: 2006
  AgentID: agt2006
  NextAgentState: 65535
    		Yes Yes No No 
    MsgType: CALL_CONNECTION_CLEARED_EVENT  ConnectionDeviceType: 0
  CallID: 16777539
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2006
  ReleasingDeviceID: 2006
    		Yes Yes Yes No 
    MsgType: CALL_CONNECTION_CLEARED_EVENT  ConnectionDeviceType: 0
  CallID: 16777539
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2007
  ReleasingDeviceID: 2007
    		Yes No Yes No 
    MsgType: CALL_CLEARED_EVENT  ConnectionDeviceType: 0
  CallID: 16777539
  LocalConnectionState: 0
  EventCause: 1014
  ConnectionDeviceID: 2005
    		Yes No No No 
    MsgType: END_CALL_EVENT  ConnectionDeviceType: 0
  ConnectionCallID: 16777539
  ConnectionDeviceID:
    		Yes No No No