Example Message Flow for a Transferred Call

This example message flow starts at step 8 of the preceding message flow. Then, the agent on extension 2006 transfers the call to another agent instead of hanging up the call.

Note
For each of the tables in this section, the value in the Caller 2005 column is Yes if extension 2005 is a logged in agent, No if extension 2005 is not a logged in agent.

  1. Agent 2006 consults Agent 2007.

    Server sends the following message(s) Message(s) received by Notes
    Bridge mode clients Agent mode 2006 Agent mode 2007 Caller 2005 
    MsgType: CALL_HELD_EVENT
  ConnectionDeviceType: 0
  CallID: 16777507
  HoldingingDeviceType: 76
  LocalConnectionState: 4
  EventCause: 65535
  ConnectionDeviceID: 2006
  HoldingDeviceID: 2006
    		Yes Yes No No The original call between 2005 and 2006 is on hold. 
    MsgType: BEGIN_CALL_EVENT
  NumCTIClients: 0
  NumNamedVars: 0
  NumNamedArrays: 0
  CallType: 12
  ConnectionDeviceType: 0
  CallID: 16777535
  CalledPartyDisposition: 0
  ConnectionDeviceID: 2006
  ANI: 2006...
    		Yes Yes No No

    The agent on extension 2006 begins a new consult call to the agent on extension 2007.

    If the ANI is empty use the CallingDeviceID instead of ANI. 

    MsgType: CALL_SERVICE_INITIATED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777535
  ApplicationID: -1
  CSQID: 1
  CallingDeviceType: 76
  LocalConnectionState: 1
  EventCause: 65535
  ConnectionDeviceID: 2006
  CallingDeviceID: 2006
    		Yes Yes No No 
    MsgType: AGENT_STATE_EVENT
  CSQState: 8
  StateDuration: 0
  CSQID: -1
  AgentState: 8
  EventReasonCode: 0
  NumCSQs: 0
  AgentExtension: 2007
  AgentID: agt2007
  NextAgentState: 65535
    		Yes No Yes No 
    MsgType: CALL_ORIGINATED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777535
  ApplicationID: -1
  CSQID: 1
  CallingDeviceType: 76
  CalledDeviceType: 76
  LocalConnectionState: 1
  EventCause: 65535
  ConnectionDeviceID: 2006
  CallingDeviceID: 2006
  CalledDeviceID: 2007
    		Yes Yes No No 
    MsgType: CALL_DELIVERED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777535
  ApplicationID: -1
  CSQID: 1
  AlertingDeviceType: 76
  CallingDeviceType: 76
  CalledDeviceType: 76
  LastRedirectedDeviceType: 65535
  LocalConnectionState: 2
  EventCause: 22
  NumNamedVars: 0
  NumNamedArrays: 0
  ConnectionDeviceID: 2007
  AlertingDeviceID: 2007
  CallingDeviceID: 2006
  CalledDeviceID: 2007
  LastRedirectedDeviceID:
  SecondaryCallID: 0
...
    		Yes Yes Yes No

  2. Agent 2007 answers the consult call.

    Server sends the following message(s) Message(s) received by Notes
    Bridge mode clients Agent mode 2006 Agent mode 2007 Caller 2005 
    MsgType: AGENT_STATE_EVENT
  CSQState: 4
  StateDuration: 0
  CSQID: -1
  AgentState: 4
  EventReasonCode: 0
  NumCSQs: 0
  AgentExtension: 2007
  AgentID: agt2007
  NextAgentState: 3
    		Yes No Yes No 
    MsgType: AGENT_STATE_EVENT
  CSQState: 4
  StateDuration: 0
  CSQID: -1
  AgentState: 4
  EventReasonCode: 0
  NumCSQs: 0
  AgentExtension: 2007
  AgentID: agt2007
  NextAgentState: 2
    		Yes No Yes No 
    MsgType: CALL_ESTABLISHED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777535
  ApplicationID: -1
  CSQID: 1
  AnsweringDeviceType: 76
  CallingDeviceType: 76
  CalledDeviceType: 76
  LastRedirectedDeviceType: 65535
  LocalConnectionState: 3
  EventCause: 22
  ConnectionDeviceID: 2007
  AnsweringDeviceID: 2007
  CallingDeviceID: 2006
  CalledDeviceID: 2007
  LastRedirectedDeviceID:
    		Yes Yes No No

  3. Agent 2006 completes the transfer of Caller 2005 to Agent 2007.

    Server sends the following message(s) Message(s) received by Notes
    Bridge mode clients Agent mode 2006 Agent mode 2007 Caller 2005 
    MsgType: CALL_DATA_UPDATE_EVENT
  NumCTIClients: 0
  NumNamedVars: 0
  NumNamedArrays: 0
  CallType: 4
  ConnectionDeviceType: 0
  CallID: 16777533
  CalledPartyDisposition: 0
  ConnectionDeviceID: 2005
...
    		Yes Yes No Yes 
    MsgType: CALL_TRANSFERRED_EVENT
  PrimaryDeviceType: 0
  PrimaryCallID: 16777533
  NumParties: 2
  SecondaryDeviceType: 0
  SecondaryCallID: 16777535
  TransferringDeviceType: 76
  TransferredDeviceType: 76
  LocalConnectionState: 3
  EventCause: 32
  PrimaryDeviceID: 2006
  SecondaryDeviceID: 2007
  TransferringDeviceID: 2006
  TransferredDeviceID: 2007
  ConnectedPartyDCallID[0]: 16777533
  ConnectedPartyDeviceType[0]: 0
  ConnectedPartyDeviceID[0]: 2005
  ConnectedPartyDCallID[1]: 16777533
  ConnectedPartyDeviceType[1]: 0
  ConnectedPartyDeviceID[1]: 2007
    		Yes Yes Yes Yes After the transfer, the consult call is merged with the original call. 
    MsgType: CALL_ESTABLISHED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777533
  ApplicationID: -1
  CSQID: 1
  AnsweringDeviceType: 76
  CallingDeviceType: 76
  CalledDeviceType: 76
  LastRedirectedDeviceType: 76
  LocalConnectionState: 3
  EventCause: 22
  ConnectionDeviceID: 2005
  AnsweringDeviceID: 2007
  CallingDeviceID: 2005
  CalledDeviceID: 2007
  LastRedirectedDeviceID: 2006
    		Yes No Yes Yes 
    MsgType: CALL_CONNECTION_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777535
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2006
  ReleasingDeviceID: 2006
    		Yes Yes Yes No Device 2006 is dropped off the call after the transfer. 
    MsgType: AGENT_STATE_EVENT
  CSQState: 3
  StateDuration: 0
  CSQID: -1
  AgentState: 3
  EventReasonCode: 0
  NumCSQs: 0
  AgentExtension: 2006
  AgentID: agt2006
  NextAgentState: 65535
    		Yes Yes No No The state of the agent on extension 2006 is changed back to Ready. 
    MsgType: CALL_CONNECTION_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777535
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2007
  ReleasingDeviceID: 2007
    		Yes No No No The agent on device 2007 hangs up the call. 
    MsgType: CALL_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777535
  LocalConnectionState: 0
  EventCause: 1014
  ConnectionDeviceID: 2006
    		Yes No No No The consult call is deleted. 
    MsgType: END_CALL_EVENT
  ConnectionDeviceType: 0
  ConnectionCallID: 16777535
  ConnectionDeviceID:
    		Yes No No No The consult call is ended.

  4. Caller 2005 ends the call.

    Server sends the following message(s) Message(s) received by Notes
    Bridge mode clients Agent mode 2006 Agent mode 2007 Caller 2005 
    MsgType: CALL_CONNECTION_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777533
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2005
  ReleasingDeviceID: 2005
    		Yes No Yes Yes The caller on extension 2005 hangs up. 
    MsgType: AGENT_STATE_EVENT
  CSQState: 2
  StateDuration: 0
  CSQID: -1
  AgentState: 2
  EventReasonCode: 32755
  NumCSQs: 0
  AgentExtension: 2007
  AgentID: agt2007
  NextAgentState: 65535
    		Yes No Yes Yes 
    MsgType: CALL_CONNECTION_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777533
  ReleasingingDeviceType: 76
  LocalConnectionState: 65535
  EventCause: 65535
  ConnectionDeviceID: 2007
  ReleasingDeviceID: 2007
    		Yes No Yes Yes 
    MsgType: CALL_CLEARED_EVENT
  ConnectionDeviceType: 0
  CallID: 16777533
  LocalConnectionState: 0
  EventCause: 1014
  ConnectionDeviceID: 2005
    		Yes No No No 
    MsgType: END_CALL_EVENT
  ConnectionDeviceType: 0
  ConnectionCallID: 16777533
  ConnectionDeviceID:
    		Yes No No No The call is terminated.