Example Trace Log-File Excerpts
The following are two example trace log-file excerpts for the same BEGIN_CALL event: one at the high-level text trace and one at the low-level binary trace.
A high-level trace lists each message that is sent with its type, length, field names, and field values. Even though some field names used in the high-level trace log file are different from those documented in this guide (as explained in the previous section), you can still can still get a lot of information from a high-level trace.
A low-level trace lists the bytes used by each message and what is stored in each byte. To understand this information, you need to count the bytes and their order reserved for each field in a particular message definition.
Example 1: High-Level (Text) Trace
7091923: Nov 20 10:43:59.435 EDT %MIVR-ICD_CTI-7-UNK:
CSOutboundMsgProcessor: got an event message:
{ length=-1 type=BEGIN_CALL_EVENT, monitorID: 0, peripheralID: 1,
peripheralType: 21, numCTIClients: 0, numNamedVars: 0,
numNamedArrays: 0, callType: 1, ConnectionDeviceType: 0,
connectionCallID: 16777488, calledPartyDisposition: 0,
connectionDeviceID: 9026, ani1: 2006, dnis: 7000, dialedNumber: null,
callerEnteredDigits: null, callVar1: null, callVar2: null,
callVar3: null, callVar4: null, callVar5: null, callVar6: null,
callVar7: null, callVar8: null, callVar9: null, callVar10: null,
wrapupData: null }
Example 2: Low-Level (Binary) Trace
7091948: Nov 20 10:43:59.435 EDT %MIVR-ICD_CTI-7-UNK:writing... MHDR: 0000: 00 00 00 36 00 00 00 17 ...6.... MDATA: 0000: 00 00 00 00 00 00 00 01 00 15 00 00 00 00 00 00 .... 0010: 00 01 00 00 01 00 01 10 00 00 08 05 32 30 30 36 ...........2006 0020: 00 0B 05 37 30 30 30 00 19 05 39 30 32 36 00 0A ..7000...9026.. 0030: 05 37 30 30 30 00 .7000.
It is not the intention of this document to give a full description of traces in the Unified CCX logs. For more detailed information on debugging and using trace files in Unified CCX, see the Cisco Unified Contact Center Express Solutions Servicing and Troubleshooting Guide and the Cisco Unified Contact Center Express Administration GuideCisco Unified Contact Center Express Administration and Operations Guide .
If the ANI is empty use the CallingDeviceID instead of ANI.