Expanded Call Variables Tab (Get Enterprise Call Info Step)

Use the Expanded Call Variables tab of the Get Enterprise Call Info step to get data from enterprise Expanded Call Context (ECC) variables and to store the data in local variables.

Note

In Cisco Unified IP IVR, you must first add enterprise ECC Variables in the Settings window of the Cisco Unified CCX Editor, before you can use them in the step.
Unlike enterprise Call Variables (those defined in the General tab), the enterprise ECC variables (those defined in the Expanded All Variables tab) are not written to the db_cra database and cannot be used in reporting. The varaibles are stored in the Call Contact Detail table of the database.
In Cisco Unified CCX, you do not have to predefine enterprise ECC variables in the settings window of the Cisco Unified CCX Editor. You can just open the Set Enterprise Call Info step, give the enterprise ECC variable a name, set its value to whatever you want, and save the step. If you predefine an enterprise ECC variable, then that variable can be accessed by all scripts. If you do not predefine an enterprise ECC variable, then you can use it only in the script containing the Set Enterprise Call Info step where you define it.

Every enterprise ECC variable must be defined on both sides of the system that gets and sends the variable data:

In a Cisco UnifiedIP IVR, the enterprise ECC variable must be defined both in the Cisco UnifiedIP IVR and in the Cisco UnifiedICME software.
In a Cisco Unified CCX system, the enterprise ECC variable must be defined both the Cisco Unified CCX script and in Cisco Finesse Administration.
In a Cisco Unified CCX system integrated with Cisco UnifiedICME software through the IPCC gateway, the enterprise ECC variable must be defined in the Cisco Unified CCX Cisco Unified CCX script, in the Cisco Finesse Administration, and in Cisco UnifiedICME software.

Get Enterprise Call Info Customizer Window, Expanded Call Variables Tab

The following table describes the properties of the Expanded Call Variables tab of the Get Enterprise Call Info customizer window.

Get Enterprise Call Info Properties, ECC Variables tab

Properties / Buttons

Description

Name (ECC variable)

The name of the enterprise ECC variable from which you want to get data. A user defined ECC variable should begin with "user."

Array Index (ECC variable)

If the enterprise ECC variable is of type array, the index of the array.

Token (ECC variable)

The token (index) number of the enterprise ECC variable.

Using a token, you can assign more than one value to a variable. Only use in a Cisco UnifiedICME environment.

Do nothing if you do not want to use a token. If you want to use a token, select a number for the token.

Note	The default token separator is \|. This can be modified on the system parameters page in the Cisco Unified CCX Application Administration window.

Variable (Local Variable)

The name of the local variable in which you want to store data.

Add / Modify (Button)

Use the add or modify button to assign the value of an ECC variable to a local variable or expression (Value).

These buttons access the Add or Modify ECC Variable dialog box. Use that dialog to add or modify the mapping of enterprise ECC variables to local variables and click OK when finished.

Note	An entry can be directly edited in the table list by double clicking on it. To sort the entries, click on the column header.

Delete (Button)

To remove the mapping of an enterprise ECC variable to a local variable, highlight the row containing the variable and click Delete.