Expanded Call Variables Tab (Set Enterprise Call Info Step)

If you need more call variables than those predefined in the General tab, use expanded call context (ECC) variables.

Use the Expanded Call Variables tab of the Set Enterprise Call Info step to set data in enterprise ECC variables.

Note

In Cisco UnifiedIP IVR= , you must first add the enterprise ECC variables in the Settings window of the Cisco Unified CCX Editor, before you can use them in the step (see Defining Expanded Call Variables).
Unlike enterprise Call Variables (those defined in the General tab), the enterprise ECC variables (those defined in the Expanded All Variables tab) are not written to the db_cra database and cannot be used in reporting.
In Cisco Unified CCX, you do not have to predefine enterprise ECC variables in the settings window of the Cisco Unified CCX Editor. You can just open the Set Enterprise Call Info step, give the enterprise ECC variable a name, set its value to whatever you want, and save the step. If you predefine an enterprise ECC variable, then that variable can be accessed by all scripts. If you do not predefine an enterprise ECC variable, then you can use it only in the script containing the Set Enterprise Call Info step where you define it.

Every enterprise ECC variable must be defined on both sides of the system that sends and receives the variable data:

In a Cisco Unified IP IVR, the enterprise ECC variable must be defined both in Cisco Unified IP IVR and in Cisco Unified ICME software.
In a Cisco Unified CCX system, the enterprise ECC variable must be defined both the Cisco Unified CCX script and in Cisco Finesse Administration.
In a Cisco Unified CCX system integrated with Cisco Unified ICME software through the IPCC gateway, the enterprise ECC variable must be defined in the Cisco Unified CCX script, in the Cisco Finesse Administration, and in Cisco Unified ICME software.

Set Enterprise Call Info Customizer Window, Expanded Call Variables Tab

The following table describes the properties of the Expanded Call Variables tab of the Set Enterprise Call Info customizer window:

Set Enterprise Call Info Properties, Expanded Call Variables tab

Properties / Buttons

Description

Value (ECC variable)

An expression or variable from the drop-down list, or an expression which will be the value to which you set the enterprise ECC variable.

Name (ECC variable)

The name of the enterprise ECC variable you want to set. A user defined ECC variable should begin with "user."

Array Index (ECC variable)

If the enterprise ECC variable is of type array, the index of the array.

Token (ECC variable)

The token (index) number of the enterprise ECC variable.

Using a token, you can assign more than one value to a variable.

Do nothing if you do not want to use a token. If you want to use a token, select a number for the token.

Note	The default token separator is \|. This can be modified on the system parameters page in the Cisco Unified CCX Application Administration window.

Add / Modify (Button)

Use these buttons to access the Add ECC Variable dialog box. Use that dialog to add or modify the mapping of enterprise ECC variables to local variables and click OK when finished.

Note	An entry can be directly edited in the table list by double clicking on it. To sort the entries, click on the column header.

Delete (Button)

To remove the mapping of an enterprise ECC variable to a local variable, highlight the row containing the ECC variable and click Delete.