Organization
This guide is organized by the palettes of the Cisco Unified CCX Editor, as shown in the following table.
|
Chapter/ Section |
Title |
Description |
|---|---|---|
|
Chapter 1 |
Cisco Unified CCX Editor Step Availability |
Lists the Cisco Unified CCX Editor steps available according to Cisco Unified CCX license options. |
|
Chapter 2 |
Cisco Unified CCX Editor Palette Step Descriptions |
Describes the steps in each Step Palette according to the Palette organization. |
|
Sections |
Step Reference Descriptions | |
|
1 |
General Steps |
Describes the Cisco Unified CCX Editor General steps that provide basic programming functionality for scripts |
|
2 |
Trigger Steps |
Describes the Cisco Unified CCX Editor steps that manage triggers |
|
3 |
Session Steps |
Describes the Cisco Unified CCX Editor steps that manage sessions |
|
4 |
Contact Steps |
Describes the Cisco Unified CCX Editor steps that control contacts |
|
5 |
Call Contact Steps |
Describes the Cisco Unified CCX Editor steps that control calls |
|
6 |
eMail Contact Steps |
Describes the Cisco Unified CCX Editor steps used to send e-mails |
|
7 |
HTTP Contact Steps |
Describes the Cisco Unified CCX Editor steps used to receive HTTP requests and to send HTTP responses in web-enabled server applications |
|
8 |
Media Steps |
Describes the Cisco Unified CCX Editor steps used to process media interactions with users |
|
9 |
User Steps |
Describes the Cisco Unified CCX Editor steps used to authenticate, retrieve, and assign user attributes |
|
10 |
Prompt Steps |
Describes the Cisco Unified CCX Editor steps used to create prompts |
|
11 |
Grammar Steps |
Describes the Cisco Unified CCX Editor steps used to provide grammars to scripts |
|
12 |
Document Steps |
Describes the Cisco Unified CCX Editor steps used to handle a document object, such as files stored in a database or on an HTTP server |
|
13 |
Database Steps |
Describes the Cisco Unified CCX Editor steps used to read and write data to database tables |
|
14 |
ACD Steps |
Describes the Cisco Unified CCX Editor steps used to queue calls and connect calls to available resources |
|
15 |
ICM Step |
Describes the Cisco Unified CCX Editor steps used to provide queueing |
|
16 |
Java Steps |
Describes the Cisco Unified CCX Editor steps used to bridge scripts with existing Java objects |