Files (Script, Prompt, Grammar, and Document)

Unified CCX applications can make use of many auxiliary files that interact with callers, such as scripts, pre-recorded prompts, grammars, and custom Java classes.

To manage these auxiliary files, you must complete the following tasks:

• Provision telephony and media resources.

• Provision Unified CCX subsystem, if required.

• Provision additional subsystems, if required.

• Configure Cisco script applications.

Depending on your particular Unified CCX implementation, your applications might make use of some or all the file types. Any file you create needs to be available to the Unified CCX engine before a Unified CCX application can use them. This is done through the Unified CCX cluster's Repository datastore, where the script, prompt, grammar, and document files are created, stored, and updated.