Floating FieldDataID Values
The following table lists all the FieldDataID numeric values that identify data fields in the floating part of a Unified CCX CTI message.
|
ID value |
Floating FieldDataID name |
|---|---|
|
1 |
ClientID |
|
2 |
ClientPassword |
|
3 |
ClientSignature |
|
4 |
AgentExtension |
|
5 |
reserved |
|
6 |
AgentInstrument |
|
7 |
Text |
|
8 |
ANI |
|
9 |
UserToUserInfo |
|
10 |
DNIS |
|
11 |
DialedNumber |
|
12 |
CallerEnteredDigits |
|
13-22 |
CallVar1 through CallVar10 |
|
23 |
CTIClientSignature |
|
24 |
CTIClientTimeStamp |
|
25 |
ConnectionDeviceID |
|
26 |
AlertingDeviceID |
|
27 |
CallingDeviceID |
|
28 |
CalledDeviceID |
|
29 |
LastRedirectDeviceID |
|
30 |
AnsweringDeviceID |
|
31 |
HoldingDeviceID |
|
32 |
RetrievingDeviceID |
|
33 |
ReleasingDeviceID |
|
34 |
FailingDeviceID |
|
35 |
PrimaryDeviceID |
|
36 |
SecondaryDeviceID |
|
37 |
ControllerDeviceID |
|
38 |
AddedPartyDeviceID |
|
39 |
ConnectedPartyCallID |
|
40 |
ConnectedPartyDeviceType |
|
41 |
ConnectedPartyDeviceID |
|
42 |
TransferringDeviceID |
|
43 |
TransferredDeviceID |
|
44 |
DivertingDeviceID |
|
45 |
QueueDeviceID |
|
46 |
CallWrapupData |
|
47 |
NewConnectionDeviceID |
|
48 |
reserved |
|
49 |
AgentPassword |
|
50 |
ActiveConnectionDeviceID |
|
51 |
reserved |
|
52 |
OtherConnectionDeviceID |
|
53 |
HeldConnectionDeviceID |
|
54-55 |
reserved |
|
56 |
CallConnectionCallID |
|
57 |
CallConnectionDeviceType |
|
58 |
CallConnectionDeviceID |
|
59 |
CallDeviceType |
|
60 |
CallDeviceID |
|
61 |
CallDeviceConnectionState |
|
62 |
CSQID |
|
63-64 |
reserved |
|
65 |
CSQState |
|
66 |
reserved |
|
67 |
DTMFString |
|
68-77 |
reserved |
|
78 |
AccountCode |
|
79-80 |
reserved |
|
81 |
ClientAddress |
|
82 |
NamedVariable |
|
83 |
NamedArray |
|
84 |
reserved |
|
85 |
SupervisorInstrument |
|
86 |
reserved |
|
87 |
AgentFlags |
|
88-89 |
reserved |
|
90 |
AgentConnectionDeviceID |
|
91 |
SupervisorConnectionDeviceID |
|
92-94 |
reserved |
|
95 |
CustomerPhoneNumber |
|
96 |
CustomerAccountNumber |
|
97-108 |
reserved |
|
109-122 |
reserved |
|
123 |
NextAgentState |
|
124-125 |
reserved |
|
126 |
SendingPort |
|
127-128 |
reserved |
|
129 |
MaxQueued |
|
130-131 |
reserved |
|
132 |
PreviousApplicationID |
|
133 |
ApplicationName or CSQName |
|
134 |
Description |
|
135-136 |
reserved |
|
137 |
FirstName |
|
138 |
LastName |
|
139-149 |
reserved |
|
150 |
Duration |
|
151-172 |
reserved |
|
173 |
Extension |
|
174-176 |
reserved |
|
177 |
ApplicationConfigKey |
|
178 |
CSQConfigKey |
|
179 |
AgentConfigKey |
|
180 |
DeviceConfigKey |
|
181-182 |
reserved |
|
183 |
RecordType |
|
184 |
CSQID, ApplicationID, or DeviceField0 |
|
185 |
AutoWork |
|
186-188 |
reserved |
|
189 |
AgentType |
|
190 |
LoginID |
|
191 |
NumCSQs |
|
192 |
reserved |
|
193 |
DeviceField1 |
|
194 |
AgentID |
|
195 |
DeviceType |
|
196-200 |
reserved |
|
201 |
reserved |
|
202 |
SecondaryConnectionCallID |
|
203 |
reserved |
|
204 |
TeamName |
|
205 |
MemberType |
|
206 |
EventDeviceID |
|
207 |
reserved |
|
208 |
FltPeripheralID |
|
209-216 |
reserved |
|
224 |
MultilineAgentControl |
|
228 |
NumPeripherals |
| 229 |
COCConnectionCallID |
|
230 |
COCCallConnectionDeviceIDType |
|
231 |
COCCallConnectionDeviceID |
|
232 - 235 |
Reserved |
|
236 |
RemaskNumMasks |
|
237 |
ReqMaskInstrument |
|
238 |
ReqMaskExtension |
|
239 |
ReqMaskCallID |
|
240 |
ReqMaskFlags |
|
241 |
ReqCallMask |
|
242 |
ReqAgentMask |
|
243 |
AgentTeamName |
|
244 |
Direction |
|
245 |
InternalAgentState |
|
246 |
MRD_ID |
|
247 |
AgentState |
|
248 |
ConfigMsgMaskGranted |
|
249 -301 |
Reserved |
|
302 |
TerminalType (Version 18 and later) |
|
303 |
TerminalDeviceName (Version 18 and later) |
|
304 |
TerminalTypeName (Version 18 and later) |
|
305 |
NumInstruments (Version 18 and later) |