General tab (DB Read step)

Use the General tab of the DB Read customizer window to specify a DB Resource Name and Data Source Name.

DB Read Customizer Window—General Tab

The following table describes the properties of the General tab of the DB Read customizer window.

DB Read Properties—General Tab

Properties / Buttons

Description

DB Resource Name

Name identifying this database query.

Note	The same DB Resource Name is used in the accompanying DB Get and DB Release steps.

Data Source Name

Variable indicating database you want to access.

This list contains the DSNs you identified in the Cisco Unified CCX Administration Database web page.

Note	For information about defining DSNs, refer to the Cisco Unified Contact Center Express Administration Guide.

Timeout (in sec)

Interval that prevents your script from waiting indefinitely when the database is unavailable. If the value for the timeout interval is 0, an indefinite wait occurs.

Note	An indefinite wait may block the script from responding to events such as a remote disconnection or an agent becoming available.

Refresh Database Schema (button)

If the Data Source Name drop-down list is empty, click this button to download the schema from the Cisco Unified CCX engine.