General tab (Explicit Confirmation step)

Use the General tab of the Explicit Confirmation customizer window to select the contact on which to perform the confirmation, and to set the Interruptible option.

Explicit Confirmation Customizer Window—General Tab

The following table describes the properties of the General tab of the Explicit Confirmation customizer window:

Explicit Confirmation Properties—General Tab
Properties / Buttons	Description
Contact	Contact that triggers the execution of the step. Default is the Triggering Contact, unless another contact is specified.
Interruptible	Yes—An external event (such as an agent becoming available or a caller hanging up) can interrupt the step. No—The step must complete before any other process can execute.