General tab (Extended Play Prompt step)
Use the General tab of the Extended Play Prompt customizer window to specify the triggering contact and set the Interruptible option.
The following table describes the properties of the General tab of the Extended Play Prompt customizer window:
|
Properties / Buttons |
Description |
|---|---|
|
Contact |
Variable indicating the contact that triggers the execution of the step. Default is the Triggering Contact, unless another contact is specified. |
|
Interruptible |
A Boolean variable—or an expression resolving to a Boolean variable—indicating whether the step is interruptible. True—An external event (such as an agent becoming available or a caller hanging up) can interrupt the step. False—The step must complete before any other process can execute. |