General tab (Generic Recognition step)

Use the General tab of the Generic Recognition step to set the contact, the interruptible option, and the recognition result information.

Generic Recognition Customizer Window—General Tab

The following table describes the properties of the General tab of the Generic Recognition customizer window:

Generic Recognition Properties—General Tab
Field name	Type	Description
Contact	Contact	The contact that is used by the step. The default contact is the Triggering Contact, unless another contact is specified.
Interruptible	Boolean	Yes-An external event (such as an agent becoming available or a caller hanging up) can interrupt this step. No-The step must complete before any other process can execute.
Result name	String literal	A user-specified name that identifies the recognition result. A temporary private variable is created for the duration of the call to hold the recognition result. The same result name is used in the "Get Recognition Result Info" and "Get Recognition Interpretation" steps to access the recognition data.
Result count	Integer	The number of results in the recognition result is returned in the variable specified in this field. This is optional because a user may only wish to determine if recognition was successful or not.