General Tab (Get Enterprise Call Info Step)

Use the General tab of the Get Enterprise Call Info customizer window to get data from enterprise call variables and to make it available to the script by storing the data in local variables.

The variables defined in the General tab are stored in the Cisco Finesse Desktop call record fields and will be written to the db_cra database. They can be found in the ContactDialDetail table and can be used in reporting. The General tab permits the use of Cisco predefined Enterprise Call Variables to be used both to populate CDR record fields and to populate the Cisco Finesse Desktop Data Fields using Layout Lists constructed in the Cisco Finesse Administration.

See the Cisco Unified ICM Enterprise Software Installation and Configuration Guide for how to configure call variables in Cisco Unified ICME software.

Get Enterprise Call Info Customizer Window, General Tab

The following table describes the properties of the General tab of the Get Enterprise Call Info customizer window.

Get Enterprise Call Info Properties, General Tab

Properties / Buttons

Description

Contact

The variable that stores the contact for which you want to get information. The default is the triggering contact.

Name (Field)

The name of the enterprise call variable from which you want to get data.

Token (Field)

The token (index) number of the enterprise call variable.

Using a token, you can assign more than one value to a variable. If a call variable has a token, it can have a set of values similar to an array index. This is used only in a Cisco UnifiedICME environment.

Do nothing if you do not want to use a token. If you want to use a token, select a number for the token.

Note	The default token separator is \|. This can be modified on the system parameters page in the Cisco Unified CCX Application Administration window.

Variable (Field)

The name of the local variable into which you want to put data.

Add / Modify (Button)

Use the Add button to assign the value of an ECC variable to a local variable or expression (Value).

The Add and Modify buttons access the Add Field and Modify dialog boxes. Use the dialog box to add or modify the mapping of enterprise call variables to local variables and click OK when finished.

Note	An entry can be directly edited in the table list by double clicking on it. To sort the entries, click on the column header.

Delete (Button)

To remove the mapping of an enterprise call variable to a local call variable, highlight the row containing the variable and click Delete.