General tab (Menu step)

Use the General tab of the Menu customizer window to associate digits (typically entered by the caller from a telephone keypad or spoken in response to a speech-enabled prompt) with an output branch label.

You can associate multiple inputs with a single output branch label, but you can associate only one output branch label with a given input.

The following table describes the properties of the General tab of the Menu customizer window:

Menu Properties—General Tab

Properties / Buttons	Description
Contact	Variable indicating the contact that triggers the execution of the step. Default is the Triggering Contact, unless another contact is specified.
Interruptible (radio buttons)	Radio button. Yes—An external event (such as an agent becoming available or a caller hanging up) can interrupt the step. No—The step must complete before any other process can execute.