General tab (Name to User step)

Use the General tab to specify the Result User variable and to set other properties for the Name To User step.

Name To User Customizer Window—General Tab

The following table describes the properties of the General tab of the Name To User customizer window:

Name To User Properties—General Tab
Properties / Buttons	Description
Contact	Variable indicating the contact that triggers the execution of the step. Default is the Triggering Contact, unless another contact is specified.
Interruptible	Radio button. Yes—An external event (such as an agent becoming available or a caller hanging up) can interrupt the step. No—The step must complete before any other process can execute.
Operator	Radio button. Yes—The caller has the option to connect to an operator by pressing “0” or saying “Operator” in the language set for the contact. No—The caller is not offered the option to connect to an operator.
Result User	Variable that stores a user object representing the caller selected.