General tab (Play Prompt step)

Use the General tab to identify the contact and to set the Interruptible option.

Play Prompt Customizer Window—General Tab

The following table describes the properties of the General tab of the Play Prompt customizer window:

Play Prompt Properties—General Tab
Properties / Buttons	Description
Contact	Variable indicating the contact that triggers the execution of the step. Default is Triggering Contact, unless another contact is specified.
Interruptible	Radio button. Yes—An external event (such as an agent becoming available or a caller hanging up) can interrupt the step. No—The step must complete before any other process can execute.