General tab (Recording step)

Use the General tab of the Recording step to label the recorded document, set the recording duration and media type, and set the Interruptible option.

Recording Customizer Window—General Tab

The following table describes the properties of the General tab of the Recording customizer window:

Recording Properties—General Tab
Properties / Buttons	Description
Contact	Variable indicating the contact that triggers the execution of the step. Default is the Triggering Contact, unless another contact is specified.
Interruptible	Radio button. Yes—An external event (such as an agent becoming available or a caller hanging up) can interrupt the step. No—The step must complete before any other process can execute.
Result Document	Variable indicating where the resulting audio document is saved.