General tab (Simple Recognition step)

Use the General tab of the Simple Recognition customizer window to set the contact, grammar, output points and tags, and the interruptible option.

Simple Recognition Customizer Window—General Tab

The following table describes the properties of the General tab of the Simple Recognition customizer window:

Simple Recognition Properties—General Tab
Properties / Buttons	Description
Contact	Variable indicating the contact that triggers the execution of the step. Default is the Triggering Contact, unless another contact is specified.
Interruptible	Radio button. Yes—An external event (such as an agent becoming available or a caller hanging up) can interrupt the step. No—The step must complete before any other process can execute.