Get Contact Info

Continue the aa.aef script by dragging a Get Contact Info step from the Contact palette to the Design pane, and dropping it over the Accept step.

Then configure the Get Contact Info step to retrieve information about the contact that the script uses. This determines which prompts to use, based on whether or not Automatic Speech Recognition (ASR) is enabled, and, if so, what language the script uses.

Figure shows the configured customizer window of the Get Contact Info step.

Configured Get Contact Info Customizer Window
Configure the Get Contact Info customizer window as follows:

  • Contact—Triggering Contact

    The contact that triggered the script remains the contact for this step.

  • Attribute/Variable—language and asr

    The two variables for which the Get Contact Info step obtains values. Subsequent If steps use these values to determine the language context of the call and whether or not ASR is enabled for this call.