GET (Create Callback Request)

As an alternative to POST, GET (create callback request) uses UTF-8 encoded URL parameters to provide the parameters required for the callback contact.

Note

The variables cv_1 to cv_10 are included as call variables when Customer Collaboration Platform initiates a callback request with Unified CCE. All variables starting with "user_" are included as ECC variables when Customer Collaboration Platform initiates a callback request with Unified CCE.

URL:

https://<ServerIP>:<Port>/ccp/rest/callback/feed/<callbackFeedId>

The <callbackFeedId> specifies the callback feed to target for the callback request.

HTTPS method:

GET

Parameters:

See Parameters.

The contact is returned in the location field in the header:

https://<ServerIP>:<Port>/ccp/rest/callback/contact/ 6EEF968810000132000015F60A568DFB

Response codes:

201 Created

400 Bad Request

See HTTPS Responses for more information about the response codes.

When you use GET to create a callback, variables must be passed as query parameters. Variables are denoted by the "variable_" prefix. For example, use the following GET command to create a callback contact with

  • call variable 7 set to "test7"

  • ECC variable user_user.callback.test set to "ct7" 


https://sample_server/ccp/rest/callback/feed/12345?
name=Customer
&title=Help
&mediaAddress=5551212
&variable_cv_7=test7
&variable_user_user.callback.test=ct7
Note

Sending an ECC variable that is not configured in Unified CCE when creating a callback request does not result in the request failing. (Unified CCE ignores the variable when processing the request.)

Use the 'tags' parameter in the query string to include tags when you use GET to create a callback request.. 


https://sample_host/ccp/rest/callback/feed/12345
?name=Customer
&title=Help
&mediaAddress=5551212
&tags=tag1,tag2,tag3