Get CSQ
HTTPS Method |
GET |
URI |
://<server>/adminapi/csq/{id} |
Example URI |
://uccx-server/adminapi/csq/22 |
Accept |
Application/XML, Application/JSON |
HTTPS Success Code |
200 |
HTTPS Failure Codes |
401, 405 |
Error Codes |
— |
Success Response
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
<csq>
<self>https://uccx-server/adminapi/csq/3</self>
<id>3</id>
<name>outboundCsq</name>
<queueType>VOICE</queueType>
<queueAlgorithm>FIFO</queueAlgorithm>
<autoWork>false</autoWork>
<wrapupTime>0</wrapupTime>
<resourcePoolType>SKILL_GROUP</resourcePoolType>
<serviceLevel>5</serviceLevel>
<serviceLevelPercentage>70</serviceLevelPercentage>
<poolSpecificInfo>
<skillGroup>
<skillCompetency>
<competencelevel>5</competencelevel>
<skillNameUriPair name="ob_skill">
<refURL>https://uccx-server/adminapi/Skill/4</refURL>
</skillNameUriPair>
<weight>1</weight>
</skillCompetency>
<selectionCriteria>Longest Available</selectionCriteria>
</skillGroup>
</poolSpecificInfo>
</csq>
Success Response—New Email CSQ with PLAIN emailAuthType
<?xml version="1.0" encoding="UTF-8"?>
<csq>
<self></self>
<id>28</id>
<name>Email_Csq26</name>
<queueType>EMAIL</queueType>
<routingType>NONINTERACTIVE</routingType>
<queueAlgorithm>FIFO</queueAlgorithm>
<resourcePoolType>SKILL_GROUP</resourcePoolType>
<poolSpecificInfo>
<skillGroup>
<selectionCriteria>Longest Available</selectionCriteria>
</skillGroup>
</poolSpecificInfo>
<emailAuthType>PLAIN</emailAuthType>
<accountUserId>abc@cisco.com</accountUserId>
<accountPassword></accountPassword>
<channelProvider name="2">
<refURL></refURL>
</channelProvider>
<pollingInterval>600</pollingInterval>
<folderName>Inbox</folderName>
<snapshotAge>120</snapshotAge>
</csq>
Success Response—New Email CSQ with OAUTH emailAuthType
<?xml version="1.0" encoding="UTF-8"?>
<csq>
<self></self>
<id>28</id>
<name>Email_Csq26</name>
<queueType>EMAIL</queueType>
<routingType>NONINTERACTIVE</routingType>
<queueAlgorithm>FIFO</queueAlgorithm>
<resourcePoolType>SKILL_GROUP</resourcePoolType>
<poolSpecificInfo>
<skillGroup>
<selectionCriteria>Longest Available</selectionCriteria>
</skillGroup>
</poolSpecificInfo>
<emailAuthType>OAUTH</emailAuthType>
<emailOAuthDetails></emailOAuthDetails>
<accountUserId>xyz@cisco.com</accountUserId>
<channelProvider name="2">
<refURL></refURL>
</channelProvider>
<pollingInterval>600</pollingInterval>
<folderName>Inbox</folderName>
<snapshotAge>120</snapshotAge>
</csq>