Get Enterprise Call Info Step

Use the Get Enterprise Call Info step to get data from one part of your system and to transfer it to another part to store in local variables:

  • If your system is a Cisco Unified IP IVR, then get data from Cisco Unified ICME and transfer it to Cisco Unified IP IVR.

  • If your system is a Cisco Unified CCX, then get data from Cisco Finesse Desktop and transfer it to Cisco Unified CCX.

  • If your system is a Cisco Unified CCX integrated with Cisco Unified ICME through the Cisco Unified Contact Center Gateway, then get data from Cisco Finesse Desktop and Cisco Unified ICME and transfer it to Cisco Unified CCX.

Note

In a Cisco UnifiedIP IVR, this step requires the Cisco ICM software to receive the caller once the script completes, use this step only for Cisco Unified ICME VRU scripts and initial scripts, not for default scripts. (See the Cisco Unified Contact Center Express Administration and Operations Guide).

The Get Enterprise Call Info step Properties has the following tabs:

  • General

  • Expanded Call Variables

See also:

  • Using Cisco Defined Call Variables

  • Defining Expanded Call Variables

  • System Default Expanded Call Variables

  • Using the Parameter Separator

For further information on defining call variables in the Cisco Unified CCX Editor, see Cisco Unified Contact Center Express Scripting and Development Series: Volume 1, Getting Started with Scripts.