Get List of CSQs


HTTPS Method	GET
URI	https://<server>/adminapi/csq
Example URI	https://uccx-server/adminapi/csq
Accept	Application/XML, Application/JSON
HTTPS Success Code	200
HTTPS Failure Codes	401, 405
Error Codes	—

Success Response

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?> 
<csqs>
	<csq>
		<self>https://uccx-server/adminapi/csq/1</self> 
		<id>1</id> 
		<name>Auto_Sanity_CSQ</name> 
		<queueType>VOICE</queueType> 
		<queueAlgorithm>FIFO</queueAlgorithm> 
		<autoWork>false</autoWork> 
		<wrapupTime>0</wrapupTime> 
		<resourcePoolType>SKILL_GROUP</resourcePoolType> 
		<serviceLevel>5</serviceLevel> 
		<serviceLevelPercentage>70</serviceLevelPercentage> 
		<poolSpecificInfo>
			<skillGroup>
				<skillCompetency>
					<competencelevel>5</competencelevel> 
					<skillNameUriPair name="chat">
						<refURL>https://<uccxip>/adminapi/Skill/2</refURL> 
					</skillNameUriPair>
					<weight>1</weight> 
				</skillCompetency>
				<selectionCriteria>Longest Available</selectionCriteria> 
			</skillGroup>
		</poolSpecificInfo>
	</csq>
	<csq>
		<self>https://uccx-server/adminapi/csq/2</self> 
		<id>2</id> 
		<name>icdcsq</name> 
		<queueType>VOICE</queueType> 
		<queueAlgorithm>FIFO</queueAlgorithm> 
		<autoWork>false</autoWork> 
		<wrapupTime>0</wrapupTime> 
		<resourcePoolType>SKILL_GROUP</resourcePoolType> 
		<serviceLevel>5</serviceLevel> 
		<serviceLevelPercentage>70</serviceLevelPercentage> 
		<poolSpecificInfo>
			<skillGroup>
				<skillCompetency>
					<competencelevel>5</competencelevel> 
					<skillNameUriPair name="icd">
						<refURL>https://uccx-server/adminapi/Skill/3</refURL> 
					</skillNameUriPair>
					<weight>1</weight> 
				</skillCompetency>
				<selectionCriteria>Longest Available</selectionCriteria> 
			</skillGroup>
		</poolSpecificInfo>
	</csq>
	<csq>
		<self>https://uccx-server/adminapi/csq/3</self> 
		<id>3</id> 
		<name>outboundCsq</name> 
		<queueType>VOICE</queueType> 
		<queueAlgorithm>FIFO</queueAlgorithm> 
		<autoWork>false</autoWork> 
		<wrapupTime>0</wrapupTime> 
		<resourcePoolType>SKILL_GROUP</resourcePoolType> 
		<serviceLevel>5</serviceLevel> 
		<serviceLevelPercentage>70</serviceLevelPercentage> 
		<poolSpecificInfo>
			<skillGroup>
			<skillCompetency>
				<competencelevel>5</competencelevel> 
				<skillNameUriPair name="ob_skill">
					<refURL>https://uccx-server/adminapi/Skill/4</refURL> 
				</skillNameUriPair>
				<weight>1</weight> 
			</skillCompetency>
			<selectionCriteria>Longest Available</selectionCriteria> 
			</skillGroup>
		</poolSpecificInfo>
		</csq>
</csqs>
	<csq>
		<self></self>
		<id>60</id>
		<name>EmailCSQ1</name>
		<queueType>EMAIL</queueType>
		<routingType>NONINTERACTIVE</routingType>
		<queueAlgorithm>FIFO</queueAlgorithm>
		<autoWork>false</autoWork>
		<resourcePoolType>SKILL_GROUP</resourcePoolType>
		<serviceLevel>5</serviceLevel>
		<serviceLevelPercentage>70</serviceLevelPercentage>
		<poolSpecificInfo>
			<skillGroup>
				<skillCompetency>
					<competencelevel>5</competencelevel>
					<skillNameUriPair name="S1">
						<refURL></refURL>
					</skillNameUriPair>
					<weight>1</weight>
				</skillCompetency>
				<selectionCriteria>Longest Available</selectionCriteria>
			</skillGroup>
		</poolSpecificInfo>
		<emailAuthType>PLAIN</emailAuthType>
		<accountUserId>abc@cisco.com</accountUserId>
		<accountPassword></accountPassword>
		<reviewQueue name="RevQueue1">
			<refURL></refURL>
		</reviewQueue>
		<channelProvider name="1">
			<refURL>https://uccx-server/adminapi/channelServer/1</refURL>
		</channelProvider>
		<pollingInterval>600</pollingInterval>
		<folderName>Inbox</folderName>
		<snapahotAge>120</snapshotAge>
	</csq>
	<csq>
		<self href="https://uccx-server/adminapi/csq/23" rel="self" type="csq" />
		<id>23</id>
		<name>csq1weitorder</name>
		<queueType>VOICE</queueType>
		<routingType>VOICE</routingType>
		<queueAlgorithm>FIFO</queueAlgorithm>
		<autoWork>false</autoWork>
		<wrapupTime>0</wrapupTime>
		<resourcePoolType>SKILL_GROUP</resourcePoolType>
		<serviceLevel>5</serviceLevel>
		<serviceLevelPercentage>70</serviceLevelPercentage>
		<poolSpecificInfo>
			<skillGroup>
				<skillCompetency>
					<competencelevel>4</competencelevel>
					<skillNameUriPair name="aa">
						<link href="https://uccx-server/adminapi/Skill/2" rel="selectedSkill"
						type="Skill" />
					</skillNameUriPair>
					<weight>1</weight>
				</skillCompetency>
				<skillCompetency>
					<competencelevel>5</competencelevel>
					<skillNameUriPair name="bb">
						<link href="https://uccx-server/adminapi/Skill/3" rel="selectedSkill"
						type="Skill" />
					</skillNameUriPair>
					<weight>1</weight>
				</skillCompetency>
				<selectionCriteria>Least Skilled by Order</selectionCriteria>
			</skillGroup>
		</poolSpecificInfo>
	</csq>
	<csq>
		<self></self>
		<id>60</id>
		<name>EmailCSQ1</name>
		<queueType>EMAIL</queueType>
		<routingType>NONINTERACTIVE</routingType>
		<queueAlgorithm>FIFO</queueAlgorithm>
		<autoWork>false</autoWork>
		<resourcePoolType>SKILL_GROUP</resourcePoolType>
		<serviceLevel>5</serviceLevel>
		<serviceLevelPercentage>70</serviceLevelPercentage>
		<poolSpecificInfo>
			<skillGroup>
				<skillCompetency>
					<competencelevel>5</competencelevel>
					<skillNameUriPair name="S1">
						<refURL></refURL>
					</skillNameUriPair>
					<weight>1</weight>
				</skillCompetency>
				<selectionCriteria>Longest Available</selectionCriteria>
			</skillGroup>
		</poolSpecificInfo>
		<emailAuthType>OAUTH</emailAuthType>
		<emailOAuthDetails></emailOAuthDetails>
		<accountUserId>xyz@cisco.com</accountUserId>
		<reviewQueue name="RevQueue1">
		<refURL></refURL>
		</reviewQueue>
			<channelProvider name="1">
				<refURL>https://uccx-server/adminapi/channelServer/1</refURL>
			</channelProvider>
			<pollingInterval>600</pollingInterval>
			<folderName>Inbox</folderName>
			<snapahotAge>120</snapshotAge>
	</csq>
</csqs>


HTTPS Method	GET
URI	https://<server>/adminapi/csq?detail=full
Example URI	https://uccx-server/adminapi/csq?detail=full
Accept	Application/XML, Application/JSON
HTTPS Success Code	200
HTTPS Failure Codes	400, 401, 403, 405
Error Codes	—

Success Response

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<csqs>
	<csq>
		<self>https://uccx-server/adminapi/csq/1</self>
			<id>1</id>
			<name>chatcsq1</name>
			<queueType>CHAT</queueType>
			<routingType>INTERACTIVE</routingType>
			<queueAlgorithm>FIFO</queueAlgorithm>
			<autoWork>false</autoWork>
			<resourcePoolType>SKILL_GROUP</resourcePoolType>
			<serviceLevel>5</serviceLevel>
			<serviceLevelPercentage>70</serviceLevelPercentage>
			<poolSpecificInfo>
				<skillGroup>
					<skillCompetency>
						 <competencelevel>5</competencelevel>
						 <skillNameUriPair name="chatskill1">
							<refURL>https://uccx-server/adminapi/skill/2</refURL>
							</skillNameUriPair>
							<weight>1</weight>
					</skillCompetency>
				 <skillCompetency><competencelevel>5</competencelevel>
				   <skillNameUriPair name="chatskill2">
							<refURL>https://uccx-server/adminapi/skill/3</refURL>
							</skillNameUriPair>
							<weight>1</weight>
				   </skillCompetency>
				  <selectionCriteria>Longest Available</selectionCriteria>
			 </skillGroup>
			</poolSpecificInfo>
	</csq>
	 <csq>
		<self>https://uccx-server/adminapi/csq/4</self>
		<id>4</id><name>QueueEmail</name>
		<queueType>EMAIL</queueType>
		<routingType>NONINTERACTIVE</routingType>
		<queueAlgorithm>FIFO</queueAlgorithm>
		<autoWork>false</autoWork>
		<resourcePoolType>SKILL_GROUP</resourcePoolType>
		<serviceLevel>5</serviceLevel>
		<serviceLevelPercentage>70</serviceLevelPercentage>
		<poolSpecificInfo><skillGroup><skillCompetency>
			<competencelevel>5</competencelevel>
			<skillNameUriPair name="email1">
				<refURL>https://uccx-server/adminapi/skill/4</refURL>
			</skillNameUriPair>
			<weight>1</weight>
			</skillCompetency><selectionCriteria>Longest Available</selectionCriteria></skillGroup>
		</poolSpecificInfo>
		<emailAuthType>PLAIN</emailAuthType>
		<accountUserId>abc-def@uccx-dev.com</accountUserId>
		<accountPassword></accountPassword>
		<channelProvider name="2">
			<refURL>https://uccx-server/adminapi/channelProvider/2</refURL>
		</channelProvider><pollingInterval>600</pollingInterval>
		<folderName>Inbox</folderName>
		<snapshotAge>120</snapshotAge>
	 </csq>
	 <csq><self>https://uccx-server/adminapi/csq/5</self>
		<id>5</id>
		<name>QueueEmail2</name>
		<queueType>EMAIL</queueType>
		<routingType>NONINTERACTIVE</routingType>
		<queueAlgorithm>FIFO</queueAlgorithm>
		<autoWork>false</autoWork>
		<resourcePoolType>SKILL_GROUP</resourcePoolType>
		<serviceLevel>5</serviceLevel>
		<serviceLevelPercentage>70</serviceLevelPercentage>
		<poolSpecificInfo>
			<skillGroup>
				<skillCompetency><competencelevel>5</competencelevel>
					<skillNameUriPair name="email1">
						<refURL>https://uccx-server/adminapi/skill/4</refURL>
					</skillNameUriPair>
					<weight>1</weight>
				</skillCompetency>
				<selectionCriteria>Longest Available</selectionCriteria>
			</skillGroup>
			</poolSpecificInfo>
			<emailAuthType>OAUTH</emailAuthType>
			<emailOAuthDetails></emailOAuthDetails>
			<accountUserId>xyz-def@uccx-dev.com</accountUserId>
			<channelProvider name="2">
				<refURL>https://uccx-server/adminapi/channelProvider/2</refURL>
			</channelProvider>
			<pollingInterval>600</pollingInterval>
			<folderName>Inbox</folderName>
			<snapshotAge>120</snapshotAge>
	 </csq>
	 <csq>
		<self>https://uccx-server/adminapi/csq/7</self>
		<id>7</id>
			<name>sad</name>
			<queueType>VOICE</queueType>
			<routingType>VOICE</routingType>
			<queueAlgorithm>FIFO</queueAlgorithm>
			<autoWork>false</autoWork>
			<wrapupTime>0</wrapupTime>
			<resourcePoolType>SKILL_GROUP</resourcePoolType>
			<serviceLevel>5</serviceLevel>
			<serviceLevelPercentage>70</serviceLevelPercentage>
			<poolSpecificInfo><skillGroup><skillCompetency>
			<competencelevel>5</competencelevel>
			<skillNameUriPair name="chatskill2">
			<refURL>https://uccx-server/adminapi/skill/3</refURL>
			</skillNameUriPair>
			<weight>1</weight>
			</skillCompetency>
			<selectionCriteria>Longest Available</selectionCriteria>
			</skillGroup></poolSpecificInfo>
	</csq>
	<csq>
		<self>https://uccx-server/adminapi/csq/6</self>
		<id>6</id>
		<name>test_chat</name>
		<queueType>CHAT</queueType>
		<routingType>INTERACTIVE</routingType>
		<queueAlgorithm>FIFO</queueAlgorithm>
		<autoWork>false</autoWork>
		<resourcePoolType>SKILL_GROUP</resourcePoolType>
		<serviceLevel>5</serviceLevel>
		<serviceLevelPercentage>70</serviceLevelPercentage>
		<poolSpecificInfo><skillGroup><skillCompetency>
		<competencelevel>5</competencelevel>
		<skillNameUriPair name="chatskill1">
		<refURL>https://uccx-server/adminapi/skill/2</refURL>
		</skillNameUriPair>
		<weight>1</weight>
		</skillCompetency>
		<selectionCriteria>Longest Available</selectionCriteria>
		</skillGroup>
		</poolSpecificInfo>
	</csq>
</csqs>


HTTPS Method	GET
URI	https://<server>/adminapi/csq?detail=<string>
Example URI	https://uccx-server/adminapi/csq?detail=<string>
Accept	Application/XML, Application/JSON
HTTPS Success Code	200
HTTPS Failure Codes	400, 401, 403, 405
Error Codes	—

Note	<string> can be any other string except full and fetchRequeueCsqList.

Success Response

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
	<results><names><name name="chatcsq1">
	<refURL>https://uccx-server/adminapi/csq/1</refURL></name><name name="QueueEmail">
	<refURL>https://uccx-server/adminapi/csq/4</refURL></name><name name="QueueEmail2">
	<refURL>https://uccx-server/adminapi/csq/5</refURL></name><name name="CSQ1">
	<refURL>https://uccx-server/adminapi/csq/7</refURL></name><name name="CSQ2">
	<refURL>https://uccx-server/adminapi/csq/6</refURL></name></names></results>


HTTPS Method	GET
URI	https://<server>/adminapi/csq?detail=fetchRequeueCsqList&mediaType=chat
Example URI	https://uccx-server/adminapi/csq?detail=fetchRequeueCsqList&mediaType=chat
Accept	Application/XML, Application/JSON
HTTPS Success Code	200
HTTPS Failure Codes	400, 401, 403, 405
Error Codes	—

Note	Users with Agent and Supervisor Roles can also access this get list. However, Users with Agent roles have limited access to this URI with only chat and email media types.

Success Response

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
	<results><names><name name="chatcsq1">	
	<refURL>https://uccx-server/adminapi/csq/1</refURL>
	</name><name name="chatcsq2">
	<refURL>https://uccx-server/adminapi/csq/6</refURL>
	</name></names></results>