Get List of Resources

URI

https://<server>/adminapi/resource

Example URI

https://uccx-server/adminapi/resource

HTTPS Method

GET

Accept

Application/XML, Application/JSON

HTTPS Success Code

200

HTTPS Failure Codes

401, 405

Error Codes

—

Success Response

Note

The response depends on the credentials provided. The following are the use cases that are observed when this API is invoked:

  • When an administrator gets the list of resources, the response has the complete list of agents.

  • When a supervisor gets the list of resources, the response has the list of agents corresponding to the team of the supervisor. The supervisor can be either a primary or secondary supervisor.

  • The query parameter combination of withCsqs and detail=none is invalid.

  
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<resources>
  <resource>
    <self>https://uccx-server/adminapi/resource/agent1333</self>
    <userID>agent1333</userID>
    <firstName></firstName>
    <lastName>agent1333</lastName>
    <extension>2244333</extension>
    <alias>uccx</alias>
    <skillMap>
    	<skillCompetency>
    		<competencelevel>5</competencelevel>
    			<skillNameUriPair name="OBAgentSkill">
    					<refURL>https://uccx-server/adminapi/skill/3</refURL>
    			</skillNameUriPair>
    		</skillCompetency>
    </skillMap>
    <autoAvailable>true</autoAvailable>
    <type>1</type>
    <team name="Default">
    	<refURL>https://uccx-server/adminapi/team/1</refURL>
    </team>
    <primarySupervisorOf/>
    <secondarySupervisorOf/>
  </resource>
</resources>