Get User Step

Use the Get User step to create a variable based on a given user ID or agent extension.

Note

To support E.164 compliance, Unified CCX allows you to add “+” preceding to an agent extension or a route point directory number.

Get User Customizer Window

The output of the user variable can be passed into the Select Resource Step that is required for Agent Based Routing or other steps that take a user variable as an input.

The Get User Step has two output branches:

  • Successful—If the step can uniquely identify a user, based on the user input, it returns through Successful branch.

  • Unsuccessful—If the step identifies more than one user or encounters any error, it goes through Unsuccessful branch.

The following table describes the properties of the Get User customizer window:

Properties / Buttons

Description

Query Type

Variable indicating the retrieval method. One of the following:

  • User ID
  • Agent Extension
Note

If this field is set to Agent Extension, the User ID field is renamed to Agent Extension.

User ID

Variable or expression identifying the User ID of a user or Agent Extension of a Cisco Unified CCX user.

Output User

Variable represents the User Extension returned by the system.