Getting a Collection of Results
Figure shows the opening set of steps in the example script. These steps get the utterance "results." This is where the user’s input is first returned.
This part of the script illustrates Step 1 and Step 2 of the preceding algorithm (An Example Script Algorithm Used With Generic Recognition).
Note | For descriptions of each step used in the example script, see the Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference Guide. The purpose of this chapter is just to highlight some of these steps and to illustrate how they are used rather than to explain each step in detail. |
