Goto Step

Use the Goto step to cause the script logic to branch to a specified Label within the script.

Note	The Goto step customizer window does not contain a Label tab; you cannot specify the Goto step as a Label.

Note	You must create a specific Label before you can customize the Goto step to branch to that label.

To use the Goto customizer window to cause the script logic to branch to a specific Label , choose that Label from the Select a Label drop-down menu, and then click OK.

Caution

Never insert a Goto step in the middle of a Select Resource step flow. (Doing so can cause an active agent to enter a Reserved state that can only be exited by logging out of the system.)

The Goto customizer window closes, and the label name appears next to the Goto step icon in the Design pane of the Cisco Unified CCX Editor.