Grammar Steps

The steps in the Grammar palette of the Cisco Unified CCX Editor provide script designers with a way to specify a set of all possible spoken phrases and/or Dual Tone Multi-Frequency (DTMF) digits to be recognized by Cisco Unified CCX Solutions and acted on during run time.

Note	If you specify a Grammar tag with incorrect case in a Grammar step, the script goes to the Unsuccessful branch when it reaches this step. The Validate function does not detect this case mismatch. Ensure the proper case is used in every instance to avoid this issue.

Figure shows the steps in the Grammar palette as they appear in the Palette pane of the Cisco Unified CCX  Editor.