HOLD_CALL_REQ
The HOLD_CALL_REQ message, defined in the following tables, allows a client to place an existing call connection into the held state.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
InvokeID |
A unique ID generated by the CTI client for each request message. This ID is returned in the corresponding confirmation message. |
UINT |
4 |
|
reserved |
Set this value to 1. |
UINT |
4 |
|
CallID |
The Call ID value assigned to the call by Unified CCX. |
UINT |
4 |
|
ConnectionDeviceType |
The connection type of the device supplied in the ConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
reserved |
Set this value to 0. |
BOOL |
2 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
ConnectionDeviceID[25] (required) |
The ID of the connection between the call and the device. |
STRING |
64 |
|
AgentInstrument[6] (optional) |
The agent’s IP phone number. |
STRING |
64 |