How Configuration Consistency is Maintained

The consistency of configuration data is managed through configuration keys. Unified CCX server always increments configuration keys when a configuration update happens in the Unified CCX Administration. The set of keys are sent to clients in the CONFIG_KEY_EVENT message and the CONFIG_BEGIN_EVENT message. Clients may store these keys.

The keys are 8-byte values and are stored as long data in Unified CCX. Configuration keys apply to the configuration events determined by the mask bit CTI_SERVICE_CONFIG_EVENTS of the ServicesRequested field of the OPEN_REQ message only.

If a client has the same set of keys as the server, it indicates that the client configuration is in sync with the server’s configuration.