How To Define ECC Variables in the Cisco Unified CCX Editor

Note

Every Enterprise ECC variable must be separately defined on all parts of the system that sends and receives the variable data: the Cisco Unified CCX Editor in Cisco Unified CCX, and the Cisco Finesse Desktop. This procedure deals only with the Cisco Unified CCX Editor. For further information, see Designing Cisco Unified Gateway Scripts.

To define an ECC variable in the Cisco Unified CCX Editor, do the following.

Procedure

Step 1

From the Cisco Unified CCX Editor menu bar, choose Settings > Expanded Call Variables.

The Expanded Call Variables window appears.

Expanded Call Variables Window

Step 2

In the tool bar, click the Add New Variable icon.

The Edit Expanded Call Variable dialog box appears.

Edit Expanded Call Variable Dialog Box

Step 3

In the Name text field, enter the ECC variable name as defined in the Cisco Unified ICME configuration (or the Cisco Finesse Administration using Cisco Unified CCX).

Note	All user-defined ECC variable names should begin with "user."

Step 4

In the Type drop-down menu, choose the type of expanded call variable (scalar or array).

Step 5

In the Description text field, enter a description of the variable.

Step 6

Click OK.

The Edit Expanded Call Variable dialog box closes, and the variable name, type, and description appear under their respective columns in the Cisco Unified ICME Expanded Call Variables window (or the Cisco Finesse Administration using Cisco Unified CCX).

Step 7

Click the dialog box’s Close (X) button.

The Expanded Call Variables window closes, and the ECC variable is now available to your script. It will be listed in the Enterprise Call Info step’s drop-down list as ---name--, where name is the value you entered in the Variable Name field.