Introduction

The Cisco Unified CCX Editor is a visual programming environment for creating telephony and multimedia application scripts. You can use the Cisco Unified CCX Editor for Windows or Cisco Unified CCX Editor Web Launcher. You can use Cisco Unified CCX Editor Web Launcher on Windows, Mac, and Linux operating systems.

The Cisco Unified CCX Editor enables you to develop a wide variety of interactive scripts. The Cisco Unified CCX Editor simplifies script development by providing blocks of contact-processing logic in easy-to-use Java-based steps. Each step has its own unique capabilities, from simple increment to generating and playing out prompts, obtaining user input, queueing calls, and performing complex database operations.

Although the steps are written in Java, you do not need to understand Java programming to build a Cisco Unified CCX script. You can assemble a script by dragging step icons from a palette on the left pane of the workspace to the design area on the right pane of the workspace.

The Cisco Unified CCX Editor provides the code that is required to connect the steps. You must provide the variable definitions and other parameters. You can validate and debug the completed script directly in the Cisco Unified CCX Editor.

Note

  • The support for Remote Monitoring feature has been ended from Unified CCX 11.0(1) release onward. While upgrading to Unified CCX, if the Remote Monitoring feature was enabled, it will not function as before after the upgrade is complete.

  • If there was any custom script that was created earlier with the RMON steps, the script will ignore the RMON-related steps and continue with the next steps of the script after the upgrade is complete.

Prerequisites to install Cisco Unified CCX Editor Installer for Windows, see Unified CCX Software Compatibility Matrix.