ICM Step

The step in the ICME palette of the Cisco Unified CCX Editor is used in conjunction with the Cisco UnifiedContact Center Enterprise solution.

Note	Prior to the Cisco CRS 4.0(x) release, the ICM palette included the Get ICM Data and Set ICM Data steps. Beginning With the Cisco CRS 4.0(x) release, these steps were renamed Get Enterprise Call Info and Set Enterprise Call Info and moved to the Call Contact palette.

Cisco Unified Intelligent Contact Management Enterprise (ICME) software is an application that routes incoming calls across several geographically distributed call centers.

Figure shows the step in the IC M palette as it appears in the Palette pane of the Cisco Unified CCX Editor.

ICM Palette Step

Note	For more information about Cisco Unified ICME software, ICM subsystem configuration, and Cisco Unified ICM VRU (Voice Response Unit) scripts, see the Cisco Unified Contact Center Express Administration and Operations Guide.