If False Output Branch
If the If step completes its task, the script executes the False output branch, and the script falls through to the Terminate step. (See “The Terminate Step”.)
Contact Center Express
- Overview
- Guides
- CTI Protocol Developer Guide
- Preface
- How to Use the Messages
- Overview
- Defining Unified CCX CTI Messages
- Managing Sessions
- How a Client/Server Connection is Managed
- How a Session is Initialized
- Reasons for a Connection to Fail
- How a Session is Maintained
- How a Session is Ended
- Two Client Modes for Connecting with Unified CCX
- How the Client Selects the Types of Messages Wanted
- Reasons for the Unified CCX to Send SYSTEM_EVENT Messages
- The Unified CCX CTI Server in a High Availability Unified CCX System
- Connect CTI Sessions in a Clustered Unified CCX
- Managing Configuration Data
- Managing Agent States
- Communicating Call Events
- Managing Client Control of Calls
- Using the Outbound Feature
- Reference Section
- Message Type Definitions
- All Message Types Organized by Class and Type
- All Message Types Organized by ID Number
- Session-Management Messages
- Configuration Messages
- Agent-State Messages
- Call-Event Messages
- Primary.Actual Field Format
- BEGIN_CALL_EVENT
- END_CALL_EVENT
- CALL_DATA_UPDATE_EVENT
- CALL_DELIVERED_EVENT
- CALL_CLEARED_EVENT
- CALL_ESTABLISHED_EVENT
- CALL_HELD_EVENT
- CALL_RETRIEVED_EVENT
- CALL_CLEARED_EVENT
- CALL_CONNECTION_CLEARED_EVENT
- CALL_ORIGINATED_EVENT
- CALL_FAILED_EVENT
- CALL_CONFERENCED_EVENT
- CALL_TRANSFERRED_EVENT
- CALL_DIVERTED_EVENT
- CALL_SERVICE_INITIATED_EVENT
- CALL_QUEUED_EVENT
- CALL_DEQUEUED_EVENT
- RTP_STARTED_EVENT (OPTIONAL)
- RTP_STOPPED_EVENT (OPTIONAL)
- Call-Control (Client-Control) Messages
- CONTROL_FAILURE_CONF
- ALTERNATE_CALL_REQ
- ALTERNATE_CALL_CONF
- ANSWER_CALL_REQ
- ANSWER_CALL_CONF
- CLEAR_CALL_REQ
- CLEAR_CALL_CONF
- CLEAR_CONNECTION_REQ
- CLEAR_CONNECTION_CONF
- CONFERENCE_CALL_REQ
- CONFERENCE_CALL_CONF
- CONSULT_CALL_REQ
- CONSULT_CALL_CONF
- HOLD_CALL_REQ
- HOLD_CALL_CONF
- MAKE_CALL_REQ
- MAKE_CALL_CONF
- RECONNECT_CALL_REQ
- RECONNECT_CALL_CONF
- RETRIEVE_CALL_REQ
- RETRIEVE_CALL_CONF
- TRANSFER_CALL_REQ
- TRANSFER_CALL_CONF
- SEND_DTMF_SIGNAL_REQ
- SEND_DTMF_SIGNAL_CONF
- SET_CALL_DATA_REQ
- SET_CALL_DATA_CONF
- SUPERVISE_CALL_REQ
- SUPERVISE_CALL_CONF
- EMERGENCY_CALL_REQ
- EMERGENCY_CALL_CONF
- EMERGENCY_CALL_EVENT
- SUPERVISOR_ASSIST_REQ
- SUPERVISOR_ASSIST_CONF
- SUPERVISOR_ASSIST_EVENT
- BAD_CALL_REQ
- BAD_CALL_CONF
- Miscellaneous Messages
- Data Types and Message Constants
- Message Field Data Types
- Message Header Data Format
- NAMEDVARIABLE Data Format
- NAMEDARRAY Data Format
- Floating FieldDataID Values
- DeviceType Values
- LocalConnectionState (LCS) Values
- Call EventCause (CEC) Values
- SystemEventID Values
- ConnectionDeviceType Values
- Audio Codec Type Values
- CallType Values
- Control Failure (CF) Values
- Unified CCX Error Code Values
- Special Values
- Unified CCX Status Values
- Disposition Values
- Error (E) Status Codes
- Reason Codes for Agent State Change
- Message Type Definitions
- System Level Information
- Client Application Development Guidelines
- Configuring a Client Program on Unified CCX
- Debugging a Unified CCX Client Program
- Call-Event Message Flows as Seen in the Log Files
- Client Application Development Guidelines
- Index
- Configuration API Developer Guide
- Preface
- Introduction
- System Configuration APIs
- Advanced Supervisor Capabilities
- Data Structure for Advanced Supervisor Capabilities
- Get Advanced Supervisor Capabilities
- Add, Remove, or Modify Advanced Supervisor Capabilities
- Data Structure for Outbound Campaign Management for Supervisor
- Get Outbound Campaigns Managed by Supervisor
- Add, Remove, or Update Outbound Campaigns Managed by Supervisor
- Data Structure for Application Management for Supervisor
- Get Applications Managed by Supervisor
- Add or Update Applications Managed by Supervisor
- Agent Statistics
- Application
- Data Structure for Application
- Data Structure for ICMPostRouting
- Data Structure for ICMTranslationRouting
- Data Structure for ScriptApplication
- Get List of Applications
- Get Application
- Get Application with Script Parameters
- Create Application
- Modify Application
- Delete Application
- Assign Prompts to Application
- Get Prompts of Application
- Area Code
- Calendar
- Call Control Group
- Data Structure for Call Control Group
- Data Structure for Port Group Configuration Type
- Simple Data Structure Used in Call Control Group
- Data Structure for Call Control Group Job Status
- Get List of Call Control Groups
- Get Call Control Group
- Create Call Control Group
- Modify Call Control Group
- Delete Call Control Group
- Check Status of POST/PUT/DELETE
- Campaign
- Data Structure for Campaign
- Common Data Structure for IVR-Based and Agent-Based Campaigns
- Common Data Structure for Outbound IVR - Progressive and Predictive Campaigns
- Data Structure for Outbound IVR - Predictive Campaign
- Data Structure for Preview Campaign
- Common Data Structure for Outbound Agent - Progressive and Predictive Campaigns
- Data Structure for Outbound Agent - Predictive Campaign
- Get List of Campaigns
- Get Campaign
- Create Campaign
- Modify Campaign
- Delete Campaign
- Modify Campaign State
- Campaign Contacts
- Channel Parameters
- Channel Provider
- Chat Widget
- Contact Service Queue
- Context Service
- Data Source
- DB Purge Schedule Configuration
- DB Purge Now Configuration
- DB Purge Configuration Status
- Dialog Group
- Email SMTP Server Configuration
- Files (Script, Prompt, Grammar, and Document)
- Data Structure for Files
- Create a New Language for Prompt
- Create a New Language for Document
- Create a New Language for Grammar
- Create a New Folder
- Upload Files to a Temporary Folder
- Store Files in Database from a Temporary folder
- Get List for Script Files and Folder
- Get List for Prompt Files and Folder
- Get List for Grammar Files and Folder
- Get List for Document Files and Folder
- Get Script Files and Folder
- Get Prompt Files and Folder
- Get Grammar Files and Folder
- Get Document Files and Folder
- Get FreeSpace and UsedSpace for Script/Prompt/Grammar/Document
- Download Script/Prompt
- Modify Script Folder Name
- Modify File
- Modify Prompt Folder Name or Language Name
- Modify Grammar Folder Name or Language Name
- Modify Document Folder Name or Language Name
- Delete Script Files and Folder
- Delete Prompt Files and Folder
- Delete Grammar Files and Folder
- Delete Document Files and Folder
- HTTPS Trigger
- Outbound General Configuration
- System Configuration
- Prompt Files Path
- Proxy Configuration
- Resource
- Resource Bundle of Locale
- Resource Group
- Skill
- Sip Gateway Configuration
- Standalone Cisco Unified Intelligence Center
- Team
- Trigger
- TTS Provider
- TTS Server
- WrapupCategory
- Advanced Supervisor Capabilities
- Cisco Finesse Desktop and Configuration APIs
- Cisco Customer Collaboration Platform APIs
- Index
- Scripting and Development Series Guide
- Vol1: Getting Started With Scripts
- Preface
- How To Use CUCCX Editor
- Introduction
- Cisco Unified CCX Editor Installer for Windows
- Cisco Unified CCX Editor Web Launcher
- An Example Cisco Unified CCX Editor Window Concept
- About the Cisco Unified CCX Editor Status Bar
- Menu Bar Function Descriptions
- Tool Bar Function Descriptions
- About the Cisco Unified CCX Editor Step Palettes
- How to Create and Customize a Cisco Unified CCX Editor Script
- Defining, Using, and Updating Script Variables
- How to Reorganize the Display of Script Variables in the Editor
- How To Define Local Script Variables in the Cisco Unified CCX Editor
- How To Map a Script Variable to a Subscript Variable
- Using Enterprise Expanded Call Context (ECC) Variables
- How To Define ECC Variables in the Cisco Unified CCX Editor
- The Types of Local Variables Available in the Cisco Unified CCX Editor
- How and Why To Export Variables
- How and When To Configure the Encoding and Decoding of Variable Types
- Using Multiple Values in a Variable
- Validating and Debugging Your Script
- How To Handle Basic Script Errors
- How and Why To Use the CRTP Protocol
- How To Use Cisco Unified CCX Script Templates
- Using Expressions and Expression Editor
- Localizing Cisco UCCX Scripts
- Advanced Scripting Techniques
- Introduction
- Managing Contacts in Your Scripts
- Managing Sessions in Your Scripts
- Using Grammars in Your Scripts
- Using Prompts in your Scripts
- Advanced Error Handling
- About Script Interruption
- Using Different Media in your Scripts
- Using a Voice Browser in Your Scripts
- A Script for Incrementing the Current Date
- A Script Example Showing Timeout or Retry Logic
- The Basic Cisco Unified CCX Script
- Designing a Basic Script
- Working with Multiple Contacts
- Introduction
- An Example Script Template with Multiple Contacts
- The Start Step (Creating a Script)
- Script Variables for broadcast.aef
- The Annotate Step
- The Accept Step
- The Get Contact Info Step
- The Recording Step
- The Play Prompt Step
- The Set numbersToCall Step
- The Call Subflow Step
- The Set numCalls Step
- The Label Step (Call Loop)
- The If Step
- The Set Steps
- The Play Prompt Step
- The Call Hold Step
- The Place Call Step
- The Increment Step (i)
- The Goto Step (Call Loop)
- The Terminate Step
- The Set Contact Info Step
- The End Step
- Introduction
- Designing a Web Enabled Script
- Designing Web_Enabled Client Script
- Designing a Database Script
- Designing Cisco Unified IP_IVR Script
- Introduction
- The Sample AutoAttendant (aa.aef) Script Template
- The Start Step (Creating a Script)
- The aa.aef Script Variables
- The Getting the Contact Information and Setting Up the Prompts
- Determining if the System is ASR Enabled
- Creating and Setting an Error Message Prompt
- Recognizing Input
- The DialByExtn Output Branch of the Simple Recognition Step
- The Successful Output Branch (of Get Digit String)
- Confirming the Caller Input
- Localizing the Prompt Language
- Completing the Input Confirmation
- Transferring the Call
- The DialByName Output Branch of the Simple Recognition Step
- The No Output Branch of the Simple Recognition Step
- The Operator Output Branch of the Simple Recognition Step
- The Concluding Steps of the Script
- Introduction
- Designing Contact-Neutral Scripts
- Introduction
- An Example Contact Neutral (Phone or HTTP) Script Template
- The Start Step (Creating a Script)
- Contact-Neutral Script Variables
- The Accept Step
- The Get Contact Info Step
- The Switch Step
- The HttpContact Output Branch of the Switch Step
- The CallContact Branch of the Switch Step
- The Default Branch of the Switch Step
- Designing Script with TTS
- Introduction
- An Example Text-To-Speech (TTS) Script
- The Start Step (Creating a Script)
- TTS Script Variables
- The Accept Step
- The Set Contact Info Step
- The First Create TTS Prompt Step
- The Play Prompt Step
- The Create File Document Step
- The Second Create TTS Prompt Step
- The Annotate Step
- The Menu Step
- The Terminate Step
- The End Step
- Designing cisco UCCX VoiceXML Applications
- Designing Cisco Unified CCX VoiceXML Applications
- Understanding the Terminology
- A Prerequisite and a Recommendation
- Designing Cisco Unified CCX VoiceXML Applications
- Creating VoiceXML Documents
- Creating Cisco Unified CCX Scripts that Run VoiceXML Documents
- Designing International Cisco Unified CCX VoiceXML Applications
- Cisco Unified CCX VoiceXML Application Troubleshooting Tips
- Designing Cisco Unified CCX VoiceXML Applications
- Designing Scripts for Cisco Unified_IP_IVR
- The Basic Cisco Unified CCX Script
- Designing Cisco Unified GatewayScripts
- Introduction
- Example Cisco Unified Gateway Post-Routing Scripts
- Designing a Generic Recognition Script
- Uninstall UCCX Editor for Windows
- Unified CCX VoiceXML Elements
- Vol2: Editor Step References
- Preface_V2
- Cisco Unified CCX Editor Step Availability
- Cisco Unified CCX Editor Palette Step Descriptions
- Introduction
- General Steps
- Trigger Steps
- Session Steps
- Contact Steps
- Call Contact Steps
- eMail Contact Steps
- HTTP Contact Steps
- Media Steps
- If You Are Upgrading Scripts From a Previous Cisco Unified CCX Release
- Explicit Confirmation Step
- Extended Get Digit String Step
- Extended Play Prompt Step
- Get Digit String Step
- Implicit Confirmation Step
- Menu Step
- Name To User Step
- Play Prompt Step
- Recording Step
- Send Digit String Step
- Simple Recognition Step
- Voice Browser Step
- Generic Recognition Step
- Get Recognition Result Info Step
- Get Recognition Interpretation Step
- User Steps
- Prompt Steps
- Grammar Steps
- Document Steps
- Document Step Types
- Cache Document Step
- Create File Document Step
- Create URL Document Step
- Create XML Document Step
- Get XML Document Data Step
- Keyword Transform Document Step
- Upload Document Step
- Write Document Step
- XSL Transform Document Step
- Make REST Call
- Create JSON Document Step
- Get JSON Document Data Step
- Database Steps
- ACD Steps
- ICM Step
- Java Steps
- Index
- Vol3: Expression Language Reference
- Preface
- About the Cisco Unified CCX Expression Language
- The Language Purpose
- How to Access the Language
- The Language Syntax
- The Language Classes and Interfaces
- Language Code Examples
- Expression Language Terminology
- Operators Used with Prompts and Documents
- Expression Language Keywords
- Expression Language Literals
- Expression Language Data Types
- The Language Variables
- About Conversions in the Expression Language
- Using Expressions and the Expression Editor
- Expression Editor Tool Reference Descriptions
- Friendly Data Types
- Tool Tips
- Array
- BigDecimal
- BigInteger
- Boolean
- Byte
- Character
- Currency
- Date
- Document
- Double
- Float
- Grammar
- Integer
- Java
- Language
- Long
- Miscellaneous
- Prompt
- Script
- Short
- String
- Time
- User
- Index
- Vol1: Getting Started With Scripts
- Customer Collaboration Platform Developer Guide
- Preface
- API Conventions
- Authentication
- Bayesian Filter Training
- Bubble Chat
- Campaign
- Campaign Results
- Campaign Results Count
- GET (Chat Gateway Configuration)
- Chat Feed
- Chat Feedback
- CCE Multichannel Routing
- Email Reply
- IMAP Folder Configuration
- Feed API Commands
- Filter
- Filter Results
- Notification Rule
- Predefined Response
- Proxy
- Public URL Prefix for Chat Invitation
- Purge
- Push Feed
- Reply Template
- Serviceability
- Social Contact
- Socks Proxy
- Tag
- URL Shortener
- XMPP
- Customer Collaboration Platform Server Configuration
- XMPP BOSH Eventing
- Cisco Identity Service Client SDK Guide
- CTI Protocol Developer Guide
- Downloads
- Developer Resources
- Community and Support