If You Are Upgrading Scripts From a Previous Cisco Unified CCX Release

If you are upgrading from Cisco Unified CCX 2.x and are using queuing scripts to interface with Cisco UnifiedICME software, please note that all media steps must be set to “interruptible” if you want the VRU script to be interruptible by the Cisco UnifiedICME software when an agent becomes available. If not, then make sure to configure the VRU script as not interruptible in the Cisco UnifiedICME system.

In Cisco Unified CCX 2.x, No was the default setting for Media steps interruptibility. Scripts upgraded from 2.x will retain this setting, so you must manually change the settings to Yes so that the interface with Cisco UnifiedICME software can work properly.