Implicit Confirmation Step

You typically use the Implicit Confirmation step in speech-enabled applications in order to provide the caller with a way to confirm an action without having to ask a question.

The script plays back a prompt explaining the action to be taken and then waits a configured number of seconds for any input from the caller.

If the caller presses any DTMF digits or speaks before the end of the prompt or the configured timeout, the confirmation is considered to have failed.

An implicit confirmation executed over a CMT dialog channel will ignore speech; only DTMF digits pressed by the caller will fail the confirmation.