Initial Scripts
The Cisco Unified CCX system runs initial scripts when it receives a call on a JTAPI (Java Telephony Application Programming Interface) trigger associated with a post-route application. You set the initial script when you configure a Cisco Unified ICME post-route application. (For more information, see the Cisco Unified Contact Center Express Application Administration Guide.)
If you leave the Initial Script field empty, no initial script runs.
Note | Because initial scripts are run on the Cisco Unified CCX system before the system notifies the Cisco Unified ICME about the call, you can use the Get Enterprise Call Info step or the Set Enterprise Call Info step, but not the Set ICM Result step. |