Input tab (Get Digit String)

Use the Input tab of the Get Digit String customizer window to set conditions for receiving caller input.

Get Digit String Customizer Window—Input Tab

The following table describes the properties of the Input tab of the Get Digit String customizer window:

Properties / Buttons

Description

Initial timeout (in sec)

Variable indicating the amount of time the system waits for initial input from the caller.

Interdigit timeout (in sec)

Variable indicating the amount of time that the system waits for the caller to enter the next digit, after receiving initial input from the caller (DTMF).

Maximum Retries

Variable indicating the number of times a new entry can be entered after a timeout or invalid key.

After the maximum number of retries is reached, the step continues on the Timeout or Unsuccessful output branch, depending on whether the last try timed out or an invalid key was entered. On retry due to an invalid key, a system prompt plays if none is specified.

Note	A “0” value means that no retry is allowed; in this case, the script must handle the retry scenario.

Flush Input Buffer

Radio button.

Yes—The system erases previously entered input before capturing caller input.

No—The system does not erase previously entered input before capturing caller input.

Clear Input Buffer

Radio button.

Yes—The step clears the DTMF buffer before each retry.

No—The step does not clear the DTMF buffer before each retry.