Input tab (Simple Recognition step)
Use the Input tab of the Simple Recognition step to set the timeout setting, maximum number of retries, and the Flush Input Buffer option.
The following table describes the properties of the Input tab of the Simple Recognition customizer window:
|
Properties / Buttons |
Description |
|---|---|
|
Timeout |
Variable or expression indicating the amount of time in seconds that the system waits for input from the caller. |
|
Maximum Retries |
Variable indicating the number of times a new entry can be entered after a timeout or invalid key. After the maximum number of retries is reached, the step continues on the Timeout or Unsuccessful output branch, depending on whether the last try timed out or an invalid key was entered. On retry due to an invalid key, a system prompt plays if none is specified. A “0” value means that no retry is allowed; in this case, the script must handle the retry scenario. |
|
Flush Input Buffer |
Radio button. Yes—The system erases previously entered input before capturing caller input. No—The system does not erase previously entered input before capturing caller input. |