Installing Language Groups

When you install a Cisco Unified CCX application, you are prompted to install the language used for prompts. Since the same language can vary from place to place, you first select a language group and then the country where the language is spoken. The default language group and country is US English.

The language groups that you can install at installation time consist of a set of system prompts. These prompts are used internally by some script steps and by the Cisco Unified CCX prompt generator rules that decide how to combine prompt input to form a number (for example, a social security number or a telephone number) or to spell out a string.

However, you are not restricted to using only the languages available with Cisco Unified CCX 4.0. Prompts and rules are accessible to your Cisco Unified CCX scripts either in the language that you install or in the language that you provide in your own prompts through the Cisco Unified CCX Administration Prompt Management or by using VXML.