Media-Less Calls

You use a media-less call when you expect no media interactions with the caller (interactions such as prompting, getting DTMF digits, or speech recognition).

Examples of applications that require no media are e.911 redirect and simple queuing.

Note

You can generate Music on Hold to a caller for a media-less call, because this function is not controlled by the Cisco Unified CCX Engine. This type of call uses fewer CPU resources on the Cisco Unified CCX server than other types of calls, which may allow you to increase the capacity of the Cisco Unified CCX Engine.