Menu Step

Use the Menu step to provide a menu from which callers can choose a series of options. The Menu step receives a single digit entered or spoken by a caller and maps this entry to a series of option output branches. The system executes the steps that you add after each of these option output branches.

Note

When any previous escalating prompt in the script enters the Menu step, it is reset to the first prompt in its list.

Although the Menu step combines the functionality of a Get Digit String step and a Switch step, it allows the caller to enter only one digit.

By default, the Menu step has the following output branches:

  • Output 1

  • Output 2

  • Output 3

  • Timeout

  • Unsuccessful

You can add more output branches in the General tab of the Menu customizer window.

The Menu step retries for a timeout, an invalid digit entry (a digit that is not associated with any connections), or invalid spoken input. If the maximum number of retries is reached, the Menu step takes either the Timeout or Unsuccessful connection, depending on the reason for the latest failure.

The customizer window of the Menu step contains three tabs:

  • General tab (Menu step)

  • Prompt tab (Menu step)

  • Input tab (Menu step)

  • Filter tab (Menu step)