Name To User Step

The Name To User step is a modified version of the Name To Address step in previous releases.

The step now returns a User object that you can later query with the Get User Info step to retrieve the user’s extension, e-mail address, and spoken name.

If you request the operator option, the Name To User step returns control through a new Operator output branch.

The system can match only user names that are defined with characters from the English alphabet (unless the step is used with an ASR channel).