Obtaining Technical Assistance

Technical assistance is not available for the sample scripts. They are intended to be samples that can be easily modified to suit a particular need, as well as provide a visual "how to" for Cisco Unified CCX Application developers.

Should you require assistance in the development of your own script, there are several avenues available to you. First, you might solicit aid from the Cisco Unified CCX support mailer alias, ask-icd-ivr-support@external.cisco.com.

If the issue is with your Cisco Unified CCX system as a whole (that is: Subsystems out of service, Cisco Unified CCX installation issues, and so on) and you have a valid support contract, please open a TAC case by calling 800-553-2447. For faster assistance, please open a case on the web at http://tools.cisco.com/ServiceRequestTool/create/launch.do by clicking the "Create a new TAC Service Request" link.